This Privacy Policy applies to all players who register and use the s9999 Platform, accessible at s9999.io. By creating an account on s9999 or using our services, you confirm that you have read and understood this Privacy Policy. It should be read alongside our Terms and Conditions.
1 Introduction
s9999 ("we", "us", "our") takes the privacy of its players seriously. This Privacy Policy sets out how we collect, use, store, share, and protect personal information relating to players who register and use the s9999 online betting and casino platform in Pakistan.
We operate the Platform at s9999.io and are the data controller for personal information collected through it. When we say "personal data" in this policy, we mean any information that can identify you as an individual — directly or when combined with other data we hold. This includes your name, phone number, address, payment details, and records of how you use our platform.
The purpose of this Privacy Policy is to be completely transparent about our data practices. Pakistani players deserve to know exactly what happens with their information when they open an s9999 account. We have written this policy in plain language so that anyone reading it understands it without needing a legal background.
Language note: This Privacy Policy is written in English. It governs all s9999 accounts regardless of the language the player uses to communicate with our support team. If anything in this policy is unclear, contact our support team and we will explain it.
2 Data We Collect
s9999 collects the minimum amount of personal data necessary to operate your account, process payments, comply with our legal obligations, and provide a safe gaming environment. The table below summarises the categories of data we collect and why:
| Category |
Examples |
Why Collected |
| Identity Data |
Full name, date of birth, CNIC number |
Age verification, identity checks, KYC compliance |
| Contact Data |
Phone number, email address |
Account creation, support, transaction notifications |
| Address Data |
City, province, postal address |
Identity verification, fraud prevention |
| Financial Data |
Easypaisa/JazzCash account refs, card type, last 4 digits |
Processing deposits and withdrawals |
| Transaction Data |
Deposit/withdrawal history, bet records, game history |
Account management, dispute resolution, AML compliance |
| Technical Data |
IP address, device type, browser, session timestamps |
Security, fraud detection, platform performance |
| Usage Data |
Pages visited, games played, time on site |
Platform improvement, responsible gaming monitoring |
| Communications Data |
Support chat logs, emails |
Complaint handling, quality assurance |
We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data as part of the standard s9999 registration or operation process.
s9999 protects player data across all of Pakistan with bank-grade encryption
3 How We Collect Your Data
s9999 collects your personal data through the following channels:
3.1 Direct Registration
When you create an s9999 account, you provide us with your phone number, a password, and optionally your email address. We collect this directly from the registration form you complete.
3.2 Identity Verification
If you are asked to complete a KYC (Know Your Customer) check — which may be required when you reach certain withdrawal thresholds or when our systems flag a verification need — you will be asked to submit a copy of your CNIC (Computerised National Identity Card) and potentially proof of your payment method. This information is submitted directly by you through the secure s9999 platform.
3.3 Payment Transactions
When you make a deposit or withdrawal on s9999, our payment processing partners transmit a reference associated with your Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card account. We receive a transaction reference and the last four digits of card numbers where applicable — never full card numbers.
3.4 Automated Technical Collection
As you use the s9999 Platform, our systems automatically log your IP address, device information, browser type, session duration, pages visited, and games played. This happens through standard web server logging and analytics tools and does not require any action from you.
3.5 Customer Support Interactions
When you contact s9999 through live chat or email, the content of that communication is recorded and stored. This helps us resolve disputes, improve our support quality, and maintain an accurate record of any commitments made to you.
4 How We Use Your Data
s9999 uses the personal data we collect for the following purposes:
- Account operation: Creating and maintaining your s9999 account, processing your bets, crediting winnings, and managing your balance.
- Payment processing: Executing deposits and withdrawals through your chosen Pakistani payment method, reconciling transactions, and handling disputes.
- Identity and age verification: Confirming that you are who you say you are and that you are 18 or over, as required by our operating standards.
- Fraud and security: Detecting and preventing fraudulent activity, unauthorised account access, money laundering, and other illegal use of the s9999 Platform.
- Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and to support the application of player-requested limits and exclusions.
- Customer support: Responding to your queries, resolving account issues, and handling complaints.
- Legal compliance: Meeting our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) requirements.
- Platform improvement: Analysing aggregated usage data to identify performance issues and improve the overall experience on s9999.
- Communications: Sending you transaction confirmations, security alerts, and where you have opted in, promotional messages about s9999 offers.
Marketing communications from s9999 are always opt-in. You will not receive promotional messages unless you have actively consented to them during or after registration. You can withdraw that consent at any time by contacting s9999 support or updating your account preferences.
5 Legal Basis for Processing
s9999 processes your personal data on one or more of the following legal bases depending on the specific purpose:
- Contractual necessity: Processing required to fulfil the contract between you and s9999 — operating your account, processing payments, and settling bets.
- Legal obligation: Processing required to comply with applicable laws, including KYC and AML obligations.
- Legitimate interests: Processing necessary for s9999's legitimate business interests, including fraud prevention, security monitoring, and platform improvement, provided those interests are not overridden by your rights and interests.
- Consent: Processing for purposes such as sending you promotional communications, where we rely on your explicit, freely given consent. You may withdraw this consent at any time.
Players across Punjab and beyond trust s9999 to handle their data responsibly
6 Data Sharing
s9999 does not sell your personal data to any third party. We share personal data only in the following limited circumstances:
6.1 Service Providers
We work with trusted third-party service providers who process data on our behalf to help us operate the Platform. This includes payment gateway providers (Easypaisa, JazzCash, NayaPay, SadaPay, banking partners), identity verification services, cloud hosting providers, and customer support tools. These providers are contractually required to handle your data securely and only for the purposes for which it was shared.
6.2 Game Providers
Casino games and sports betting markets on s9999 are provided by licensed third-party studios. To display your balance, process bets, and settle winnings correctly, these providers receive a unique player identifier. They do not receive your full personal details.
6.3 Legal and Regulatory Authorities
Where required by applicable law or by a court order, s9999 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies. We are legally obligated to cooperate with such requests and will do so without prior notice to the player where the law requires it.
6.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of the s9999 business, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and will be given the opportunity to exercise your data rights before it takes effect.
We never sell your data. Any third party that receives data from s9999 is bound by contractual data processing agreements that restrict their use of your information to the specific purpose for which it was shared.
7 Payment Data Security
s9999 handles payment data with particular care. When you deposit or withdraw using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or a bank card, the transaction is processed through our payment gateway partners over encrypted connections. s9999 does not store full card numbers, CVV codes, or complete mobile wallet credentials on its servers at any point.
What we do store is a masked reference — for example, the last four digits of a card or a hashed mobile wallet identifier — sufficient to match a transaction to your account and to process future transactions securely. This minimisation of stored payment data is a deliberate design choice to reduce risk to your financial information.
All deposits and withdrawals on s9999 are denominated in Pakistani Rupees (PKR). No currency conversion is applied by s9999. Where our payment partners apply their own charges (which is rare), those are clearly disclosed at the point of transaction and are not s9999 fees.
8 Cookies and Tracking Technologies
s9999 uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help us operate the Platform effectively. Here is how we use them:
- Essential cookies: Required for the Platform to function. They maintain your login session, store your language preference, and enable the betting interface to work correctly. You cannot opt out of essential cookies and continue to use s9999.
- Security cookies: Used to detect and prevent fraudulent sessions, protect against cross-site request forgery, and enforce our one-account-per-person rule.
- Analytics cookies: Help us understand how players navigate s9999, which games are most popular, and where technical issues occur. Data from analytics cookies is aggregated and not used to identify individual players.
- Preference cookies: Remember your settings — such as your preferred deposit method — so you do not have to re-enter them every session.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will impair or prevent your ability to log in and use the s9999 Platform. For analytics and preference cookies, your browser's cookie controls give you full ability to accept, reject, or delete them.
9 Data Retention
s9999 retains your personal data for as long as your account is active and for a defined period after account closure, as required by law and our operational needs:
- Account and identity data is retained for a minimum of 5 years after account closure to comply with AML and KYC record-keeping obligations.
- Transaction records (deposits, withdrawals, bets) are retained for a minimum of 5 years after the date of the transaction.
- Customer support communications are retained for 3 years after the conversation closes.
- Technical logs (IP addresses, session logs) are retained for 12 months and then automatically deleted unless they form part of an active fraud or legal investigation.
- Marketing consent records are retained for as long as necessary to demonstrate that the consent was validly obtained and then for 2 years after it was withdrawn.
When the applicable retention period expires, s9999 securely deletes or anonymises the relevant data. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes.
10 Security Measures
Protecting your personal data is a core part of how s9999 operates. We apply the following technical and organisational security measures:
- All data transmitted between your browser or device and s9999 servers is encrypted using 256-bit TLS/SSL — the same standard used by banks and major financial institutions.
- s9999 servers are hosted in secure data centres with physical access controls, 24/7 monitoring, and redundant infrastructure.
- Access to player personal data within s9999 is restricted on a need-to-know basis. Staff who do not require access to your data as part of their role do not have it.
- Payment credentials are tokenised — stored as secure references rather than raw data — using industry-standard tokenisation practices.
- s9999 conducts regular internal security reviews and works with external security professionals to test and improve our defences.
- In the event of a data breach that affects your personal data, s9999 will notify affected players as required by applicable data protection obligations.
No system is 100% impenetrable — but s9999 applies security measures consistent with the highest standards available for online gaming platforms. We continuously review and update our security posture to address new threats.
11 Your Data Rights
As an s9999 player, you have the following rights over your personal data. Click each right below to see how to exercise it:
You have the right to request a copy of the personal data s9999 holds about you. To make a Subject Access Request, contact our support team at support@s9999.io with the subject line "Data Access Request" from your registered email address or phone number. We will respond within 30 days of receiving your request with a copy of your data in a readable format.
If any personal data s9999 holds about you is inaccurate or incomplete, you have the right to request that we correct it. Contact support with the specific data you believe is incorrect and the correct version. Where the correction involves identity data, we may require supporting documentation.
You may request that s9999 delete your personal data in certain circumstances — for example, where it is no longer necessary for the purpose it was collected. However, we may be legally required to retain certain data for a minimum period (see Section 9). We will explain any limitations on this right when you make a request.
In certain circumstances, you may ask s9999 to pause processing your personal data rather than delete it — for example, while you contest the accuracy of data we hold. During a restriction period, we will store the data but not actively use it for processing beyond what is legally required.
You have the right to receive a copy of the personal data you have provided to s9999 in a structured, commonly used, machine-readable format (such as CSV), where technically feasible, and to request that it be transmitted to another service provider where this is technically possible.
You have the right to object to s9999 processing your personal data where we rely on legitimate interests as the legal basis. You also have the right to object to your data being used for direct marketing at any time, with no need to provide a reason. Contact support and we will stop marketing communications immediately upon receiving your request.
To exercise any of the rights above, contact s9999 support at support@s9999.io or through the live chat on the Platform. We will verify your identity before processing any request and will respond within 30 days. There is no fee for making a data rights request.
12 Minors
s9999 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. If we discover that an account has been registered by a minor, we will close it immediately, void any associated transactions, and delete the personal data collected in connection with that account as soon as our legal obligations allow.
If you believe that a minor may have registered an s9999 account using your contact details or payment method, please contact support immediately. We take these situations seriously and will act promptly.
We strongly recommend that adults share their s9999 login credentials with no one — particularly minors — and that devices used to access s9999 are password-protected when not in use.
13 Changes to This Privacy Policy
s9999 may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we communicate our data handling. When we make a change, we update the "Last updated" date at the top of this document.
If any change materially affects your rights or how we handle your personal data, we will notify you through the Platform or via your registered contact details before the change takes effect. Your continued use of s9999 after such notice constitutes your acceptance of the revised Privacy Policy.
Bookmark this page and check the "Last updated" date periodically. We will always keep this page current and will not reduce your privacy rights without giving you the opportunity to review and respond to the change.
